Shipping & returns


At Dragon Fire Plants and Dragon Fire Condiments, we take pride in the quality of our plants and handcrafted products. Below you’ll find everything you need to know about shipping, local pickup, and returns.

Shipping Information

All eligible orders are shipped Australia-wide using Australia Post.
We currently do not offer international shipping.

Shipping Rates

Seeds

  • Free standard shipping Australia-wide
  • Sent via Australia Post letter service (untracked unless otherwise stated)

Chilli Preserves (Condiments)

  • Flat rate shipping across Australia
  • Carefully packaged to ensure safe delivery

Plant Orders (Pickup Only)

All live plants, including bonsai, native plants, and chilli plants, are pickup only and are not shipped.

This ensures plants remain healthy and arrive in the best possible condition.

Local Pickup

Local pickup is available by arrangement.
You will be contacted after purchase to organise a suitable time.

Please bring your order confirmation when collecting your order.

Processing Times

Orders are typically processed within 1–3 business days.
Processing times may be slightly longer during busy periods.

Delivery Timeframes

Estimated delivery times via Australia Post:

  • Standard Shipping: 2–8 business days
  • Remote areas may take longer

Delays may occur during peak periods or due to circumstances outside our control.

Order Tracking

Tracking is provided for most parcels.
You will receive tracking details via email once your order has been dispatched.

Returns & Refunds

We want you to be satisfied with your purchase. If there is an issue, please contact Dragon Fire Plants and Dragon Fire Condiments, and we’ll work with you to resolve it.

Change of Mind

  • Returns may be accepted on unopened chilli preserve products at our discretion
  • Items must be unused, unopened, and in original condition
  • Return shipping costs are the responsibility of the customer

Damaged or Faulty Items

  • If your item arrives damaged or faulty, please contact us within 48 hours of delivery
  • Include photos of the item and packaging
  • A replacement or refund will be provided where appropriate

Seeds

  • Seeds are non-returnable and cannot be refunded for change of mind

Food Products (Chilli Preserves)

  • Returns may be accepted for unopened products only
  • Opened or used food items cannot be returned for hygiene and safety reasons

Plants (Pickup Items)

  • All plant sales are final once collected
  • Please inspect your plants at the time of pickup

Important Information

  • Please ensure your shipping details are correct at checkout
  • We are not responsible for delays caused by Australia Post
  • Return shipping costs (if applicable) are the responsibility of the customer unless the item is faulty