FAQ
Orders & Payments
Q: How do I place an order?
A: Simply browse our store, add your items to cart, and follow the checkout process. You’ll receive a confirmation email once your order is complete.
Q: What payment methods do you accept?
A: We accept all major payment options available through Shopify, including credit/debit cards and PayPal for secure online payments.
Shipping & Delivery
Q: Do you ship Australia-wide?
A: Yes, we ship across Australia using Australia Post.
Q: Do you offer free shipping?
A: Yes! We offer free shipping on all seeds.
Q: How much is shipping for condiments?
A: All chilli condiments and preserves are sent via a flat rate shipping fee, calculated at checkout.
Q: Do you offer international shipping?
A: No, we currently ship within Australia only.
Q: How long will my order take to arrive?
A: Delivery times vary depending on your location, but most orders arrive within 2–7 business days after dispatch.
Local Pickup
Q: Can I pick up my order?
A: Yes! Local pickup is available for selected items.
Q: Are plants available for shipping?
A: No, all plants are pickup only to ensure quality and safe handling.
Q: How do I arrange pickup?
A: After placing your order, please contact us to arrange a suitable pickup time. Bring your confirmation email when collecting.
Products
Q: What types of products do you sell?
A: We offer:
- Chilli plants and seeds
- Australian native and bonsai plants
- Handmade chilli condiments and preserves
Q: Are your condiments handmade?
A: Yes! All condiments are handcrafted in small batches using proven recipes, then carefully prepared and sealed following safe, commercial-style canning practices to ensure quality and food safety.
Allergens & Ingredients
Q: Do your products contain allergens?
A: Some of our products may contain garlic, lemon juice, and ginger.
We recommend always checking the ingredients listed on the jar label before consuming, as recipes may vary between batches.
If you have specific dietary concerns or allergies, please contact us prior to purchase.
Food Safety
Q: How do you ensure food safety?
A: Our products are prepared with strict attention to hygiene and safe food handling practices. We follow small-batch production methods alongside commercial-style canning standards to ensure product safety and consistency.
Please store products as directed on the label. Once opened, refrigerate and consume within the recommended timeframe.
Returns & Refunds
Q: Do you accept returns?
A:
- Seeds: No returns accepted
- Food items: Returns may be accepted if there is an issue with your order
- Plants: Pickup items are inspected at collection and are not eligible for return
Q: What if my order arrives damaged or incorrect?
A: Please contact us as soon as possible with your order details and photos, and we’ll work to resolve the issue quickly.
Contact
Q: How can I contact you?
A: Please use the Contact Us page on our website for all enquiries, including orders, pickups, and product questions.